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Salon Policy

At Shine in the Heights hair salon, we want to make sure that each guest has the most wonderful and enjoyable experience possible. 

In order to fully enjoy your services, please arrive at least 10-15 minutes early for your scheduled appointment. When you arrive, please take a moment to check in with our receptionist so that we are able to let your stylist know that you are ready for the appointment.

If you are unable to make your scheduled appointment, please let us know 24 hours in advance. Cancellations and/or “No Shows” on the same day may be charged 50% of the service price. 

The front desk staff will be more than happy to make your next appointment before you leave.  Pre- booking your next appointment guarantees you get the time and date you would like and not have to work around the busy schedule of the stylist, plus, its one less thing you have to worry about!

Finally, please help us keep our records current by letting us know of any telephone or address changes. We would also love to have your email address so that we may keep you posted on current promotions, new products, services, and special values. When visiting the Salon let the front desk know and they will give you a client form to update.

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Thank you for cooperation in this matter. After all our goal is make you ... SHINE ON!